Remind your customer concerning his or her appointment with your company. Automatically send out reminder e-mails and text messages and avoid no-shows! this funtionality is only available for administrators and changes will apply to the whole company.
In this reminder the following details are included for the customer to see:
- Date and time of the appointment
- The address and location on a map
- The contactperson
- The possibility to add the appointment to a personal calendar (Google, Yahoo, iCal and Outlook)
Adding a reminder
In the Reminder section of Skedify, it is possible to edit your reminders at all times.
From this overview, a list of reminders is presented together with their scheduled time before the appointment.
How to add a reminder:
- Go to Configuration > Customer notifications > Reminders
- Click either on 'Add sms reminder' or 'Add e-mail reminder'
- A new reminder is inserted at the bottom of the list
- Next to the new reminder, fill in when the reminder should be sent out
- Save your changes!
The reminders will now be sent out automatically to your customer!